Terms of Use

• You confirm that you are at least 13 years old. If you are between 13 and 18 (or the age of majority in your country, whichever is higher), you confirm that a parent or legal guardian has read these Terms and agreed to them on your behalf.
• You confirm that you have the legal capacity to enter into these Terms and that no law in your country prohibits you from using the Service.
• You confirm that the country you are using the Service from is not subject to a Malaysia, US, EU, or UN embargo, and that you are not on any restricted-parties list.
• If you are using the Service on behalf of an organisation (e.g. a tuition centre), you confirm that you have authority to bind that organisation, and “you” in these Terms refers to both you and the organisation.

The capitalised terms used in these Terms have the meanings below.

“Account”

The user record we create when you sign up, including credentials, profile, wallet, and settings.

“App”

The SkorAI mobile application for iOS and Android.

“Apple”

Apple Inc., for App Store distribution.

“Content”

All material that forms part of the Service we provide — lessons, notes, questions, illustrations, videos, code, AI prompts, design, and trademarks.

“Diamonds”

The non-monetary virtual currency used inside the App to unlock notes, retry drills, and access optional bonuses. Has no cash value.

“AI Credits”

The non-monetary virtual quota used inside the App to send AI tutor / grader requests. Has no cash value.

“Force Majeure Event”

See §20.

“Google”

Google LLC, for Google Play distribution.

“Premium / Super SkorAI”

The paid subscription tier described in §5.

“Privacy Policy”

Our Privacy Policy at https://skorai.my/privacy, which is incorporated into these Terms by reference.

“Service”

The App, our website, the back-end, and any feature we provide that links to these Terms.

“Submissions”

Photos, typed answers, and other materials you submit through the App for AI grading or tutoring.

“User Content”

Submissions plus any other content you generate inside the Service that is not Content owned by us.

The Service provides SPM-style practice questions, lessons, AI-marked drills, AI-marked past-paper attempts, a tutor chat, and progress tracking. We deliver the Service on an “as is” and “as available” basis. We may add, modify, suspend, or remove features at any time. Where a change materially reduces the value of a paid subscription, we will give reasonable advance notice (typically 30 days) and, where required by law, offer a pro-rated refund.

• You must provide accurate information when signing up and keep it current.
• You are responsible for keeping your login credentials secure. Do not share your Account with anyone or allow multiple people to use the same Account. We reserve the right to require additional verification or to suspend Accounts that show signs of credential sharing.
• One person, one Account. Creating multiple Accounts to abuse free credits, free trials, daily quests, or referral rewards is a material breach of these Terms.
• You are responsible for all activity that takes place under your Account, including any AI tutor or grader requests it makes and any subscription it triggers.
• You agree to notify us promptly at support@skorai.my if you suspect unauthorised use of your Account.

• Free trials and discounted first-period offers are available only to new subscribers. Eligibility is determined by Apple, Google, or us in good faith.
• At the end of the trial or intro period your subscription auto-renews at the regular price unless you cancel through your App Store or Google Play settings before then.
• Trying to circumvent eligibility (e.g. by creating multiple Accounts) terminates the offer and may terminate your Account.

• Diamonds and AI Credits are limited, revocable, non-exclusive, non-transferable virtual items that exist only inside the App. They have no cash value and are not redeemable for cash, currency, securities, or any other thing of monetary value.
• We may add, change, or remove ways to earn or spend Diamonds and AI Credits. Spent or expired Diamonds and AI Credits cannot be restored except where the loss was caused by a fault on our side.
• Diamonds and AI Credits are forfeited if your Account is terminated for breach of these Terms.
• Selling, trading, or transferring Diamonds, AI Credits, or Accounts is strictly prohibited and grounds for termination.

The Service uses artificial intelligence — including large language models and vision models — to mark Submissions, suggest steps, and answer your tutor questions. AI marking is fast and useful for practice, but you acknowledge and agree that:

• The AI grader is not a human SPM examiner. It does not represent Lembaga Peperiksaan Malaysia, Kementerian Pendidikan Malaysia, or any official examination body, and the marks it awards do not predict, guarantee, or otherwise determine your real exam results.
• AI sometimes makes mistakes. It may over-mark or under-mark, miss working steps, misread handwriting, or give factually incorrect feedback.
• You should treat AI marks and tutor answers as practice signals — not as professional advice, medical advice, legal advice, or definitive academic guidance.
• If a grade looks wrong, you can retry with a clearer photo or contact support@skorai.my. We will review in good faith but do not guarantee adjustments.
• Decisions made by the AI grader do not produce legal effects on you within the meaning of GDPR Art. 22. Where the law nonetheless gives you a right to obtain human review of an automated decision, contact us at support@skorai.my.

• Outputs you receive. Subject to your compliance with these Terms, we assign to you all of our right, title, and interest in the AI-generated marks, feedback, and tutor responses returned to your Account, to the extent such rights are capable of assignment under applicable law. You may use those outputs for personal, non-commercial study purposes.
• No third-party warranty. AI outputs may resemble or coincide with content generated for other users. We make no warranty that outputs are unique, original, fit for a particular purpose, or free of third-party rights, and we do not promise that two students using the AI grader will see identical results for the same Submission.
• Use restrictions. You may not use AI outputs from the Service to develop, train, fine-tune, or evaluate any competing AI model, scoring engine, or commercial product without our prior written permission.
• No model training on your Submissions. Our agreements with the underlying AI providers (currently OpenAI and Google) prohibit them from using your Submissions to train their general-purpose models. See the Privacy Policy for details.

You retain ownership of your User Content. By submitting User Content to the Service, you grant SkorAI a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, modify (e.g. resize photos), transmit, and process the User Content solely as needed to:

• operate, secure, and provide the Service to you;
• generate AI marks, feedback, or tutor responses for you;
• review for abuse, fraud, or violation of these Terms;
• improve our internal product analytics on a de-identified, aggregated basis (e.g. “average mark by topic this week”).

The licence above is limited to those purposes; we do not claim a right to publish your User Content, monetise it externally, or display it to other users without your prior consent.

You represent and warrant that (a) you own or have the necessary rights in any User Content you submit, and (b) submitting it does not infringe any third party’s rights.

All Content — including lessons, notes, questions, design, illustrations, source code, the “SkorAI” name and tiger mark, and any AI prompts and system instructions used to power the Service — is the exclusive property of SkorAI or our licensors, and is protected by copyright, trademark, trade secret, and other intellectual property laws.

Past-paper questions referenced in the App belong to their original authorities (such as Lembaga Peperiksaan Malaysia) and are reproduced for educational practice in accordance with applicable fair use and educational exceptions. Where a rights holder requests removal, we will comply.

Subject to your compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to download, install, and use the App on a device you own or control, and to access the Content for your personal, non-commercial study only. All other rights are reserved.

The Service integrates third-party services for hosting, AI inference, payments, analytics, crash reporting, and advertising (see the Privacy Policy for the full list). Your use of those third-party services is also governed by their own terms. We do not control and are not responsible for third-party content, websites, or services linked from the Service.

We respect intellectual property rights and respond to credible notices of infringement consistent with the notice-and-takedown procedure in 17 U.S.C. §512 (the “DMCA”) and the corresponding Malaysian Copyright Act 1987 procedure.

To submit a notice, email support@skorai.my with the subject line “IP infringement notice” and include:

• your full name, postal address, telephone number, and email address;
• identification of the work claimed to be infringed;
• identification of the material that is allegedly infringing, with enough detail to find it;
• a statement that you have a good-faith belief that the use is not authorised by the rights holder, its agent, or the law;
• a statement, made under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or authorised to act on the rights holder’s behalf;
• your physical or electronic signature.

We may forward the notice and the affected user’s contact details to applicable authorities or to the alleged infringer. Misuse of this procedure (e.g. filing knowingly false notices) may result in liability under applicable law.

We aim for high availability but do not commit to a specific uptime service level. Planned maintenance, updates, hot-fixes, and unplanned outages will happen. Where reasonably possible, we will give advance notice in-app for planned maintenance.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that (a) the Service will be uninterrupted, secure, or error-free; (b) defects will be corrected; (c) the Service or any server that makes it available is free of viruses or harmful code; (d) AI marks, AI tutor responses, or any content generated through the Service are accurate, complete, or reliable; (e) using the Service will result in any specific exam grade or academic outcome.

Some jurisdictions do not allow exclusion of certain warranties. In those jurisdictions the exclusions in this section apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED:

• SkorAI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, EXAM RESULTS, ACADEMIC OPPORTUNITIES, OR EXPECTED SAVINGS, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, IS CAPPED AT THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED MALAYSIAN RINGGIT (MYR 100).

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

You agree to defend, indemnify, and hold harmless SkorAI, our affiliates, and our officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and reasonable expenses (including reasonable legal fees) arising out of or related to (a) your access to or use of the Service; (b) your User Content; (c) your breach of these Terms or any law; (d) your infringement of any third-party right.

We will give you prompt notice of any claim, allow you to control the defence (with our reasonable cooperation), and not settle any claim that imposes a non-monetary obligation on us without our prior written consent.

Neither party is liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) caused by an event beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, civil or military authority actions, fire, flood, earthquake, pandemic, epidemic, strikes, lockouts, internet outages, denial-of-service attacks, or failures of third-party providers (a “Force Majeure Event”). The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable.

• Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remainder of these Terms will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.
• Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms shown at purchase, form the entire agreement between you and us regarding the Service and supersede any prior agreement on the same subject matter. To the extent of any conflict between Apple’s LSA (or Google Play’s Terms) and these Terms regarding the actual purchase transaction, the relevant store’s terms prevail solely for that transaction.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms (in whole or in part) in connection with a merger, acquisition, restructuring, or sale of substantially all our assets, on terms no less protective of you.
• Independent contractors. Nothing in these Terms creates a partnership, agency, employment, or joint venture relationship between you and us.
• No third-party beneficiaries. Except for Apple and Google (as set out in §25 and §26), these Terms do not give rights to any third party.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Language. The English version of these Terms is the controlling version. Translations are provided for convenience only.

• From us to you. We may give notice by email to the address on your Account, by in-app message, or by posting on the website. Notice is deemed given when sent or posted.
• From you to us — informal. Email support@skorai.my.
• From you to us — formal legal notice. Email support@skorai.my and we will reply with the appropriate postal address for service of legal proceedings. Email notice takes effect when sent; postal notice takes effect on receipt.

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Malaysia, without regard to conflict-of-law rules. Subject to §24 below, the parties submit to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

We encourage you to contact us first at support@skorai.my so we can try to resolve any dispute informally before resorting to formal proceedings.

If you are a consumer based in the European Union, the European Economic Area, or the United Kingdom, nothing in these Terms is intended to deprive you of mandatory consumer protections in your country. In particular:

• 14-day withdrawal right. You may have the right to withdraw from a digital-content purchase within 14 days of the contract date, free of charge. By starting to use the Service immediately (e.g. attempting a drill or asking the AI tutor) before the 14-day period ends, you expressly agree that performance of the contract has begun, and you may lose the right of withdrawal to the extent the Service has already been supplied (Directive 2011/83/EU, Art. 16(m)).
• Local jurisdiction. You may bring proceedings in the courts of your country of residence. We will respond to such proceedings as required by law.
• Online dispute resolution. The European Commission’s ODR platform is available at ec.europa.eu/consumers/odr.

The following provisions apply when you obtain the App through the Apple App Store:

• Acknowledgement. You and SkorAI acknowledge that these Terms are concluded between you and SkorAI only, and not with Apple. SkorAI, not Apple, is solely responsible for the App and its content.
• Scope of licence. The licence granted in §12 is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules in the Apple Media Services Terms.
• Maintenance & support. SkorAI is solely responsible for providing any maintenance and support services for the App. Apple has no obligation to furnish any maintenance and support services.
• Warranty. SkorAI is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (where you paid for the App). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be the sole responsibility of SkorAI.
• Product claims. You and SkorAI acknowledge that SkorAI, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.
• Intellectual property. If a third party claims that the App or your possession and use of the App infringes that third party’s intellectual property rights, SkorAI, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of that claim.
• Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer contact. Questions, complaints, or claims regarding the App may be directed to: SkorAI Education, based in Kuala Lumpur, Malaysia, by email at support@skorai.my. The developer’s registered address on file with the Apple App Store can be obtained on request.
• Third-party beneficiary. You and SkorAI acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that, on your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

The following provisions apply when you obtain the App through Google Play:

• Your use of the App is also subject to the then-current Google Play Terms of Service.
• SkorAI, not Google, is solely responsible for the App and its content. Google has no obligation or liability whatsoever with respect to the App.
• Refunds and chargeback issues for purchases made through Google Play are governed by Google’s policies and may be requested directly through Google Play.

We may update these Terms as the Service evolves. The version number and effective date at the top of this page change with every material revision. Material changes will be flagged in-app and, where required, by email at least 30 days before they take effect. Continuing to use the Service after the new Terms take effect means you accept them. If you do not accept a change, your remedy is to stop using the Service and delete your Account.

For any question, complaint, or notice required under these Terms, email support@skorai.my. If a postal address is required for formal service, email us first and we will reply with the appropriate address.